This is a lovely Trilingual customer care role in which you will use SPANISH, GERMAN and ENGLISH to support restaurant clients. The job is mainly WFH (with just 2 days in the office a week). You will be supporting restaurants and retail stores across Germany & Spain with any help that they may need to set up training etc . This is NOT a call centre role and instead focuses on personal contact and taking care, time and effort to help your customers with wherever they need. It’s a lovely straight forward role and totally trilingual. The team is also delightful and often praised by customers : Apply here: GERMAN /SPANISH Customer care TITLE :GERMAN/SPANISH customer care Office LOCATION: Hybrid role (just 2 days in the office. 3 days are wfh) . Location Buckinghamshire On site Car Parking Available Language needed: Spanish and German (fluent)
Salary : £35,200 ( base of £32,000 + 10% bonus) and 5 weeks holiday ( there are plenty of other excellent benefits including free carparking ) SECTOR: Hospitality sector Start date: asap COMPANY DETAILS Restaurants
SHIFTS :A nice , classic 37.5 hour week on a shift system
Shifts cover 8am-8pm Monday -Friday on a rota system . Occasional weekends shifts (which are wfh) on a rota basis (1 week in 3)
DUTIES : Join this happy team that is often praised by customers. The team is very supportive of each other and you will get to know customers very well personally . You will need to have an interest and passion for customer care as well as fantastic language skills in order to liaise with clients across Germany , Switzerland and also in Spain . This is a trilingual German/Spanish/English role
Taking your time to provide customer support to clients in Europe
Daily use of Spanish and German
Manage and coordinate all training enquiries
Dealing with product queries
Provide support documentation to customers
logging and resolving any technical issues such as logging-on
Helping to set up printers and laptops
REQUIREMENTS
Previous customer care experience
Ideally IT literate and able to connect printers to laptops
Email us and our team will get in touch right away
Westgate House 9 Holborn London EC1N 2LL
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