Parts & Dealer Support Manager / Specialist

Do YOU have experience in AUTOMOTIVE PARTS OPERATIONS or SUPPLY CHAINS? Do you enjoy working with data, managing priorities and supporting dealer enquiries in a structured and professional manner? This role offers broad exposure across parts planning, inventory control and aftersales operations within a growing OEM‑backed organisation.

My client is continuing to expand its UK aftersales and parts operation and is looking to appoint an OEM Dealer Support & Parts Planning Specialist to support the developing dealer network. This role sits at the centre of parts operations, balancing inventory planning, backorder management and day‑to‑day dealer support activity.

If you think you have what it takes to move into this role, please apply below and attach your CV with any automotive or OEM experience highlighted, our recruiters will discuss this experience with you as a part of our screening process.

Salary: Competitive – depending on experience and current salary

Location: London

Work Style: 100% Office-based

Language: English

Key Responsibilities

• Analyse parts demand, sales trends, stock position and backorder data to support replenishment planning
• Prepare and manage purchase orders for spare parts, accessories and selected aftersales products
• Monitor stock coverage, identifying shortages, supply risks and slow-moving parts
• Support inventory performance reviews to balance availability and stock investment
• Manage daily backorder status and follow up overdue or high-impact supply issues
• Prioritise critical backorders based on vehicle-off-road cases and customer impact
• Provide clear updates on backorder position, recovery actions and expected supply timing
• Act as a key point of contact for dealer parts enquiries including availability, order status and system issues
• Liaise with internal teams across service, technical, warranty and finance to resolve dealer issues
• Maintain accurate parts data and support operational reporting and process improvement

What We’re Looking For

Experience in automotive parts operations, inventory planning, supply chain or aftersales support

• Understanding of parts replenishment, stock control and fulfilment processes
• Experience managing backorders or coordinating supply issues
• Strong communication skills with confidence dealing with dealer networks
• Analytical approach with high attention to detail
• Proficient in Microsoft Excel and other Microsoft Office tools
• Experience using SAP or other ERP or inventory systems desirable
• Ability to work independently in a fast-moving operational environment