Multilingual Careline Advisor (French, Dutch & English)

Multilingual Careline Advisor (French, Dutch & English)

Salary: £29,500
Hours: 40 hours per week
Operational hours: Monday to Friday 8.30am – 5pm / Saturday 9am-2pm
Hybrid

We are seeking a fluent French and Dutch speaker to join a fun, friendly multilingual team as a Careline Advisor based in central London (2 days in the office, the rest from home). This isn’t your average customer service job – you’ll be supporting people across Europe with product queries, social media conversations, and all kinds of care-related comms for a much-loved household brand.

You’ll be the person they turn to when they need support, a bit of reassurance, or a fast solution. Whether that’s a question on Instagram, a product concern, or a curious query about nutrition – you’ll handle it with empathy, clarity, and a touch of personality.

What you’ll be doing:

• Supporting customers across social media, phone, email and live chat

• Taking ownership of customer journeys and finding the right fix first time

• Responding with warmth and professionalism – in French, Dutch, and English

• Collaborating with an experienced team who love what they do

• Working with tools like Salesforce, Google Suite and MS Office

• Getting involved in campaign content and community engagement

About You:

• You speak French, Dutch, and English fluently

• You’re empathetic, articulate, and love solving problems

• You’re digitally savvy and comfortable across platforms

• You have previous experience in customer care – food industry is a bonus

• You’re curious about nutrition, wellbeing or products with purpose

• You’re a team player who also thrives working independently

Perks & Culture:

• £29,500 starting salary + opportunity to grow

• Hybrid working: 2 days in our lively central London office

• Free snacks and drinks in the office (yep, we said snacks)

• A genuinely supportive, fun team who’ve got your back

• Career development with a clear path to progress

• Gym discounts, cycle-to-work scheme, and wellbeing perks

• Charity fundraising days and rewards for great work

If you’re passionate about people, language, and customer care with meaning, this could be your next big move.