POSITION TYPE: Full-Time [37.5hrs pw], until end December 2021 (With a possibility to extend or convert to permanent subject performance and business needs)
HOURLY RATE: £12.30 per hour (equivalent to £24,000 per annum)
COMPANY BACKGROUND INFORMATION
Our client is a privately owned gift company creating innovative and exciting products and accessories for all ages that are loved around the world. They have a growing international customer base of independent retailers stocking their products, which sits alongside their well-established UK business. They work with all customers in exactly the same way; as personably and as efficiently, with an approach reflecting the wonderful products and accessories they offer.
They are looking for someone to join their International Sales team to support wholesale customers in a sales administrator capacity.
Answering all incoming phone calls as part of the general sales team, including from UK and international customers, and directing calls to other team members as needed
Calling customers regarding orders and back orders
Emailing customers regarding any order queries
Taking orders over the phone and providing product information
Inputting and updating orders on the system, checking stock availability
Answering customer queries and complaints, passing them on where necessary
Liaising with the Logistics Team to ensure orders are packed/delivered correctly and on time
Sending parcels, catalogues, and product samples via courier and post
Any other administrative tasks to support the smooth running of the office.
Fluency in English with excellent communication
Fluency in additional EU languages highly desirable bot not essential
Understanding and some experience of working in a sales or customer service environment
Friendly and confident telephone manner, with strong and clear communication skills
Excellent attention to detail and ability to work accurately
Personable and approachable personality
Organised with good time management
Microsoft Office skills (Word, Excel) are essential
SAP experience is preferred, although not essential.