GERMANY-based: Key Account/Relationship Manager (Franchises)

Title GERMANY-based: Key Account/Relationship Manager (Franchises)

Department: Food Supply Chain for Franchise Businesses

Location: Close to Dusseldorf GERMANY – Hybrid working – mix of 2/3 days in the office/home

Salary: Total Compensation of Euro 48,730 ( comprised of base salary of Euro 44300 + 10% fixed bonus).

Sector: FMCG and Food/hospitality

Company:

Non-profit global supplier and centralised purchasing office for the buying of food across the hospitality sector. This ranges from purchasing ovens and food ingredients to training courses and you will be involved in most aspects of the supply chain. Your clients are franchised restaurant owners who will purchase from your centralised buying hub where they can make savings.

Languages needed Fluency in German and English

Summary of the role: This is an Operational role focusing on two main areas

1) Providing practical day-to-day logistical and operational support to your restaurant owners who own franchises

2) Providing store and restaurant Training to your clients

Duties: Your aim is to help franchisees be more profitable and competitive. Liaising with the Senior Franchisee Support Manager and the Marketing team you will :

• Coordinating all supply chain activities across a portfolio of key relationships
• Delisting lines

• Liaise with distributors to ensure products are available
• Help with stock control: make sure correct stock is available for current & future food promotions .
• Liaising Distribution Centre to ensure products arrive on time

• Manage “product recalls”
• inform clients of price changes for various ingredients, machinery or for restaurant-specific equipment such as fridges and freezers etc
• implement monthly price changes
• Help to introduce new products
• Actively participate in Franchisee meetings, face-to-face, online and over the phone and get feedback from franchisees
• Organise and coordinate and deliver training sessions

• Provide training and information on new food recipes or products
• Organising team training & financial training

Requirements

• Fluent German
• Used to dealing with Franchise owners,
• Food Supply chain background
• Based in Germany