TITLE : GERMAN Supply Chain Senior Customer Ops/Care Manager
Department: Supply Chain
Location: Close to Dusseldorf GERMANY
Sector : Non-profit organisation : Food sector
Company:
Non-profit global supplier and centralised purchasing office for the buying of food across the hospitality sector. This ranges from purchasing ovens to training courses and you will be involved in most aspects of the supply chain. Your clients are franchise restaurant owners who will purchase from your centralised buying hub where they can make savings..
Languages needed Fluency in German and English
Summary of the role: This is an Operational role focusing on two main areas
1) Providing practical day-to-day logistical and operational support to your clients
2) Providing Training to your clients
Duties
Operational:
Help to manage the day-to-day delivery of the company’s services , to its key clients
Liaising with local drinks companies, fresh -produce suppliers and suppliers of food-related equipment
Introducing clients to new products & services that will help them grow their business
Stock control: ensuring the correct stock is available for current & future food promotions . Liaising with the company Distribution Centre
Managing price changes and reflecting those changes on the website
Manage Critical incidents and “product recalls”
Eventually attending site visits, food-quality related meetings etc
Provide a practical help desk style support to your clients and liaise with the Help Desk team at head office
Budget management and tracking and analysis of performance and client satisfaction
Training & practical support
Overseeing a junior franchisee manager
Training business partners (restaurant franchisees) on new products
Organising management & financial training for new Restaurant partners
Help to set business targets and establish forecasting