Location Staffordshire – this role is 100% office based
Sector Inhouse with a well-known manufacturing company with a franchise structure
The role
To provide an effective external and internal communication, relationship and administration support service to export Franchisees and all other customer groups.
Duties
Customer Service –
Answer incoming calls and emails from French franchisees and export customers
Handle all orders through the French order portal, and liaise with their hauliers and complete all associated documentation
Provide order entry support to all export markets,
Complete invoicing, credit notes, requisitions and month end procedures
Provide franchisee and customer product feedback to relevant departments where required
Provide assistance with French travel arrangements
Social Media –
Sustain the information on the franchisees local website pages
Maintain regular and open communication with the franchisee network
Manage company communication to franchisees via a weekly e-newsletter and engage with customers on a monthly basis via e-newsletter.
Provide assistance to the translation and internal support function
Requirements
Fluent French speaker
Minimum 3 years’ experience in a B2B customer service environment
Knowledge / experience of using social media channel
Email us and our team will get in touch right away
Westgate House 9 Holborn London EC1N 2LL
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