French + (German or Spanish) Customer Care Specialist
TITTLE: French Speaker (with Spanish or German) Customer Care Specialist
LOCATION: Central London
SALARY: Base 28,000 GBP + Fantastic Benefits
INDUSTRY: Beauty & Lifestyle
LANGUAGES REQUIRED: English and French. A third language like Spanish or German is aso required.
We are searching for a passionate customer service representative with one to two years’ experience in a similar Customer Support role, providing advice and assistance to clients both in the UK and in other allocated territories.
Amongst other, your key responsibilities will be:
Maintain a high level of customer service with high standards of passion for the products and services provided.
Communicate promptly with customers by phone or email.
Deal with complaints where necessary and handle difficult scenarios with professionalism.
Assisting the Independent Sales Representatives.
Processing orders and returns.
Taking ownership and accountability for each and every call or email.
Ensure that accurate customer data is captured and logged.
Being aware of the individual and departments weekly KPIs.
Fluent in English and French. Additional Spanish or German.
Minimum 1/2 years of customer service experience.
Outstanding communication skills, particularly over the phone.
Confident in IT systems.
Soft spoken, with an interest in beauty and lifestyle.
Proactive and enthusiastic individual, flexible and professional, with great attention to detail.