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French + (German or Spanish) Customer Care Specialist
TITTLE: French Speaker (with Spanish or German) Customer Care Specialist
LOCATION: Central London
SALARY: Base 28,000 GBP + Fantastic Benefits
INDUSTRY: Beauty & Lifestyle
LANGUAGES REQUIRED: English and French. A third language like Spanish or German is aso required.
We are searching for a passionate customer service representative with one to two years’ experience in a similar Customer Support role, providing advice and assistance to clients both in the UK and in other allocated territories.
Amongst other, your key responsibilities will be:
- Maintain a high level of customer service with high standards of passion for the products and services provided.
- Communicate promptly with customers by phone or email.
- Deal with complaints where necessary and handle difficult scenarios with professionalism.
- Assisting the Independent Sales Representatives.
- Processing orders and returns.
- Taking ownership and accountability for each and every call or email.
- Ensure that accurate customer data is captured and logged.
- Being aware of the individual and departments weekly KPIs.
KEY SKILLS
- Fluent in English and French. Additional Spanish or German.
- Minimum 1/2 years of customer service experience.
- Outstanding communication skills, particularly over the phone.
- Confident in IT systems.
- Soft spoken, with an interest in beauty and lifestyle.
- Proactive and enthusiastic individual, flexible and professional, with great attention to detail.
Job Overview
Category:
Customer Service & Call Centre
Customer Service & Call Centre
Location:
City of London, London
City of London, London
Salary:
Up to £28000 per annum + benefits
Up to £28000 per annum + benefits
Employment type:
Permanent
Language:
French
Reference:
JA-FR-MCS-0721_1626956148