FRENCH Customer Services/Tech support (Laptops and tablets) | ABL Recruitment

FRENCH Customer Services/Tech support (Laptops and tablets)

TITLE: FRENCH Customer Services/Tech support (Laptops and tablets)

Location: Reading, Berkshire – 100% OFFICE BASED

Salary : £27,000 + benefits

Language: French

Company: Designers and manufacturers of specialist tooling systems for automotive and other industries.

The role : Diagnose/solve technical issues

This is a B2C/B2B client-facing role and you will use your French and English both on a regular basis. There are 2 key elements to this role: 1) customer care 2) logistics admin

DUTIES

Take inbound customer care calls

  • Take inbound calls from customers
  • Help solve technical issues (logging on/new passwords/configuring laptops/Pc’s etc)
  • Take time to communicate clearly with customers
  • Provide technical support to car dealership community
  • Identify and resolve problems and determine which piece of equipment is faulty

Logistics admin:

  • Arrange delivery of the loan equipment
  • Liaise with technology/equipment suppliers for the delivery of new equipment
  • Communicate with installers to set up
  • Escalate the problem to the appropriate supplier where necessary
  • Chase customers for the return of loan equipment

REQUIREMENTS

  • Fluent French
  • Customer services experience

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Minal Gohil
Senior Consultant
020 7092 3911
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