Location:Hybrid Hours:Monday-Friday 8am-6pm & Saturday-Sunday 8am-5pm Rate:£11.00 per hour = £23K per annum – pro rata Duration: 2 months with the view to become permanent Start date: January 20, 2023
Are you a customer service superstar, interested in providing first line support for our businesses and our customers who have potentially been affected by a data breach?
You will be in charge of The helpline, providing advisory services to the businesses or customers affected, making sure you capture, log and process caller’s details, using a thorough list of FAQ’s
About the role:
Responsible for call handling of incoming customer phone calls related to the Client’s data breach.
Displaying a positive, empathetic, and courteous attitude toward our products, services, rates, and customers at any given time.
Excellent communication in English (written and spoken)
Active listening and understanding customer needs and queries to service the customer effectively and efficiently.
Recording contact details and a description of their enquiry.
Provide a respectful interaction with other Agents, supervisors, and personnel.
Following the call scripts provided.
About you:
Experience in a previous customer service or sales roles
Excellent written and verbal English language skills
Excellent communication and motivational skills
Excellent interpersonal skills
Resilient
Sympathetic
Empathetic
Good attention to detail
Ability to multitask and work independently
Ability to work in a fast-paced environment
IT and Computer savvy
Compensation & Benefits
Cycle To Work Scheme
Childcare Vouchers
Dentist scheme
Eye test vouchers
Excellent on site training and induction
Modern staff room and break-out areas
Corporate discounts, including hairdressing, gym membership, restaurants, and bars
Smart casual dress code and policy
Recently built premises
Specific benefits on campaigns you work on including discounts, incentives, and prizes