Customer Relationship Manager – AUTOMOTIVE

Are you a CUSTOMER EXPERIENCE & OPERATIONS PROFESSIONAL? Do you have experience working in the AUTOMOTIVE INDUSTRY? This Customer Relationship Manager role could be an incredible next step for you! As a high-impact Customer Relationship Manager, you’ll shape service systems that improve journeys across the entire lifecycle. If you’re a Customer Relationship Manager who thrives on momentum and clarity, you’ll enjoy designing user-centric processes that lift satisfaction and retention. If you think you have what it takes to move into this role, please apply below and attach your CV with any automotive or OEM experience highlighted, our recruiters will discuss this experience with you as a part of our screening process.

Salary: Competitive – depending on experience and current salary

Location: London

Work Style: Office-based

Language: English

Key Responsibilities

• As the Customer Relationship Manager, support the development of customer operation platforms and tools.
• Manage and deal with aftersales focused customer complaints as and when they arise
• Work with partners to streamline aftersales processes and enhance operational efficiency.
• Translate user needs into actionable plans; the Customer Relationship Manager ensures measurable outcomes.
• Analyse retail and fleet behaviours to identify opportunities for improvements.
• Act as the visible Customer Relationship Manager, boosting engagement and lifecycle performance.
• Use data insights to refine service steps and resolve friction points.

Requirements

• The ideal Customer Relationship Manager has strong experience in customer platforms (ERP/CRM).
• Clear communication and stakeholder management skills.
• A successful Customer Relationship Manager understands service processes end-to-end.
• Data-led mindset with ability to convert insights into improvements.
• Organised, autonomous and effective under pressure.