Area Aftersales Manager – Midlands

Regional Aftersales Manager

Are you an AFTERSALES LEADER? Do you have experience working in the AUTOMOTIVE INDUSTRY, either within an OEM or a retailer aftersales leadership role? This Regional Aftersales Manager opportunity could be an excellent next step for someone who thrives on retailer performance, customer experience, and driving high standards across a growing network. If you think you have what it takes to move into this role, please apply below and attach your CV with any automotive or OEM experience highlighted, our recruiters will discuss this experience with you as a part of our screening process.

Salary: Competitive – Around £52,000 – £55,000 – with benefits

Sector: Automotive

Location: Regional in the Midlands, with occasional trips to HQ in London

Work Style: Field based

Language: English

Start Date: ASAP

Key Responsibilities

• Manage and develop strong relationships with retailer partners across the Midlands, acting as a key brand representative across the aftersales network
• Drive retailer performance across customer experience, aftersales KPIs, scorecard measures, and operational standards
• Support the resolution of customer cases and escalations, ensuring issues are handled quickly and effectively to protect brand reputation
• Work closely with technical and warranty teams, helping retailers navigate case management, objections, and process challenges
• Conduct regular dealer visits, audits, and performance reviews to identify gaps, improve consistency, and support stronger aftersales delivery
• Influence parts sales performance, process compliance, and other commercial aftersales activity across the region
• Support brand events and contribute to wider business improvement projects where required

What We’re Looking For

• Experience in a regional aftersales role within an OEM, or as a senior aftersales leader within a dealer group
• Strong understanding of retailer operations, customer handling, and aftersales performance management
• Confident relationship builder who can support, challenge, and influence retailer partners effectively
• Calm, organised, and adaptable approach in a fast-paced and high-pressure environment
• Strong reporting and analytical skills, with confidence using Microsoft Office and performance data
• Full clean driving licence and willingness to travel extensively across the Midlands