ENGLISH speaking Customer Service Co-ordinator

Job Title: ENGLISH speaking Customer Service Co-ordinator

Salary: £22-25k dependent on experience

Contract Type: Permanent

Working Hours: Mon – Thurs (8.30am – 5pm) & Fridays (8.30 – 4.45pm)

Location Staffordshire – this role is 100% office based

The role

To provide a world class customer service support function to Franchisees and customers across all market sectors.

Duties

Handle incoming calls, emails, WhatsApp, and other social media messages in a professional, friendly manner within given timescales and in-line with company procedures
Deliver a 1st line resolution to customers’ sales, technical, marketing, and national account queries
Manage orders through the franchisee order portal, producing all necessary documentation for shipments and handling haulier logistics and queries relating to franchisee orders and deliveries
Process and distribute all national account portal orders, emailed purchase orders and new launches, ensuring that all orders are delivered to time and quality
Administer invoices, credit notes and month end processes
Maintain the information on the order portals, websites and databases using Word Press, Magento and access database systems
Make valeting course bookings, take payment, and liaise with stakeholders when required highlighting any concerns with course occupancy

Requirements

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