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Customer Service – English
About the role:
This is a B2C role for an amazing luxury brand that sells its unique designs to high-end market (such as Selfridges & Harrods) and online throughout the UK, Europe and internationally.
As Customer Service Advisor it is essential to this role to understand the customer needs and to deliver Customer Satisfaction. Fully supported by training and by the Website Customer Service Manager.
Main Responsibilities:
- Taking orders and payments over the phone and by email
- Ensuring stock availability
- Customer relationship management
- Answering product queries
- Dealing with complaints
- Updating sales and customer records
- Answering customer queries and complaints
- To ensure orders are packed and delivered on time
- Coordinating with Royal Mail
- Issuing refunds
About you:
- Customer Service experience
- Excellent verbal and written communication skills
- Attention to detail
- Team Player
- Can do attitude
Job Overview
Category:
Customer Service & Call Centre
Customer Service & Call Centre
Location:
City of London, London
City of London, London
Salary:
£13 - £14 per hour + Great Benefits
£13 - £14 per hour + Great Benefits
Employment type:
Temporary
Language:
English
Reference:
MP8652_1670257224
