Customer Services, French, Luxury

Title: French speaking Customer Service – eCommerce

Salary: 24-27000 GBP + 10% bonus

Location: West London (hybrid role)

Industry: Retail / Gifts

Brilliant opportunity to join a well-established, fast-growing, and leading company within its sector as a Sales Administrator. We are looking for a French speaker to join the International Customer Service team.

Amongst other, your responsibilities will be:

• Answering all incoming phone calls as part of the general sales team, including from UK customers, and directing calls to other team members where relevant
• Calling customers about orders and back orders
• Emailing customers with order queries
• Taking orders over the phone and providing product information
• Inputting and updating orders on the system, checking stock availability
• Answering customer queries and complaints, passing them on where necessary
• Liaising with the Logistics Team to ensure orders are packed/delivered correctly and on time
• Sending parcels, catalogues and samples from the office via courier and post
• Any other administrative tasks to support the smooth running of the office.

Skills required for this role:

• Fluency in written and spoken French and English
• Understanding and some experience of working in a sales or customer service environment
• Friendly and confident telephone manner, with strong and clear communication skills
• Excellent attention to detail and ability to work accurately
• Personable and approachable personality
• Organised with good time management
• Microsoft Office skills (Word, Excel) are essential
• SAP experience is preferred, although not essential.