Customer Support Advisor

Role: Customer Support Advisor

Expected duration: 3 months temporary (37.5 hrs per week) with a possibility of extending or converting to permanent

Start: Immediate

Location: White City (West London)

Pay rate: £12.50 hour + holiday pay (Equivalent to £24,500 per annum)

Our client is a luxury product manufacturer and wholesaler. They sell and distribute products to retailers in the UK and Europe, as well as selling through their own e-commerce channels.

They are looking to expand their Customer Service team. The team are responsible for ensuring a smooth customer journey from when an order is raised to the point of preparation at the warehouse as well as post-delivery care. The Customer Services role is a pivotal role providing day-to-day support to our UK & EU Retailers, agents and sales teams and working alongside their logistics and operations team. Developing and maintain key relationships with our customers, ensure orders are processed and enquiries are handled in a timely and efficient manner.

Responsibilities

• Helping with the backlog of customer queries
• Contacting each customer individually
• Checking details on the system, including, contact and delivery details
• Inform of back order clean up and confirm customers are happy to take delivery
• Arrange replacements if necessary
• Ensure remaining back-order quantity is consolidated
• Sending out confirmation of consolidation to the customers

Requirements

• Fluency in English to a high standard (This role will service clients in the UK)
• Clear communicator (both spoken and written)
• 1+ years’ experience in a customer facing role
• Proven experience in maintaining a high level of customer service and relationship building
• Passionate about helping customer service and finding solutions
• Flexible team player
• Good working knowledge of Microsoft Office (Outlook, Word and Excel)
• Excellent attention to detail and ability to work accurately
• Highly organised with an ability to manage multiple priorities under pressure
• A confident self-starter, pro-active, positive and supportive with an eagerness to learn