Customer Service Agent – Mandarin and Cantonese

Location: Work From Home

Hours: 8am – 6pm. Mon – Fri

Rate: £13.50 per hour = £28,00 per annum – pro rata

Duration: 3 weeks

Start date: 26 October 2022

Are you a customer service superstar, interested in providing first line support for our businesses and our customers in China who have potentially been affected by a data breach?

You will be in charge of The helpline, providing advisory services to the businesses or customers affected, making sure you capture, log and process caller’s details, using a comprehensive list of FAQ’s

About the role:

Responsible for call handling of incoming customer phone calls related to the Client’s data breach.

• Displaying a positive, empathetic, and courteous attitude toward our products, services, rates, and customers at any given time.
• Excellent communication in Mandarin and Cantonese (written and spoken)
• Active listening and understanding customer needs and queries to service the customer effectively and efficiently.
• Recording contact details and a description of their enquiry.
• Provide a respectful interaction with other Agents, supervisors and personnel.
• Following the call scripts provided.

About you:

• Experience in a previous customer service or sales roles
• Excellent written and verbal Mandarin and Cantonese language skills
• Excellent communication and motivational skills
• Excellent interpersonal skills
• Resilient
• Sympathetic
• Empathetic
• Good attention to detail
• Ability to multitask and work independently
• Ability to work in a fast-paced environment
• IT and Computer savvy

Compensation & Benefits:

• Cycle To Work Scheme
• Childcare Vouchers
• Dentist scheme
• Eye test vouchers
• Excellent on-site training and induction
• Modern staff room and break-out areas
• Corporate discounts, including hairdressing, gym membership, restaurants, and bars
• Smart casual dress code and policy
• Recently built premises
• Specific benefits on campaigns you work on including discounts, incentives and prizes
• Recommend a friend scheme paid reward
• Apprenticeship positions available
• Professional development