6 MONTH MATERNITY LEAVE contract starting asap for a talented administrator to join as aTechnology Project ADMINISTRATOR . The job is hybrid (4 days in the office /1 wfh) and is based in READING. You will be supporting the technology team and helping to smooth the uptake process with new software roll-outs to car dealerships. The role involves plenty of client care, and you will be speaking to car dealerships (your customers) to check that they are happy and using the new software products properly as well as identifying where improvements can be made. There will be full training provided in this position. The team is friendly, warm and supportive and a real pleasure to work with.
Huge American business within the automotive sector and with a network of car dealerships that it supports globally. The company creates nifty gadgets that are used around the world and the company creates exciting and innovative products. You will get full training in this role and the company offers excellent career opportunities once the contract has been completed. The business is a meritocracy and will seek to promote talent internally.
This role is a 6-month fixed term contract covering maternity
In a nutshell: 1)you will support the implementation of a new tech product across car dealerships. 2) Listen to customers and identify where improvements can be made
Liaise regularly with a portfolio of car dealerships clients
Explain to your clients the new software upgrades, answer any questions and help to explain how this software updates will support their business
Produce roll-out plans/timetables for new software releases
Identify areas of improvement
Analyse common issues raised by 1st and 2nd line help desk to identify where improvements can be made
Help to plan, organise and coordinate the new software releases and keep dealerships fully informed
Liaise with the sales and marketing teams
Undertake a customer analysis of the uptake of new products using excel
Attend customer care-related “client visits” to car dealerships based around Reading, Manchester, Coventry and occasionally to Europe
Some tech project management experience
Car driver (you will visit car dealerships on occasion)