Sales and Customer Service Agent

Sales and Customer Service Agent

Job Title: Sales and Customer Service Agent

Salary: £11 OTE
£10.00 hour + benefits, Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time)

Location: Canary Wharf, London – Hybrid

Hours: 37.5 per week

Shifts: 08:00 – 16:00 or 12:00-20:00 Monday to Friday / 08:00-16:00 on weekends. Hours each week will outlined in a monthly rota. You will be expected to work 2 weekend days p month.

Main Purpose of role:

We are looking for a Travel Agent to join our existing team for holiday packages to European customers both online and over the phone. Suitable candidates will speak Dutch to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of my client including the exploration and understanding of the needs and expectations of customers.

Why work for us?

• Fun and sociable team environment working culture
• Pension Scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £1000
• Apprenticeship qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards
• Weekly dress down day
• Cycle to work scheme
• Tech scheme

Responsibilities and Duties of Role

• Handle incoming calls for both sales and service calls
• Handle service requests in the applications system
• Generate sales through understanding customer needs and creating desire
• Cancel, modify or confirm visits already sold
• Upsell additional products, services and extended stays

Training (100% Remote)

• Full product and system training provided
• Sales technique training provided
• Customer Service skills training provided

Profile

• Dutch speaker to fluent level
• Excellent interpersonal skills
• Able to add to a high performance team culture where agents “exhaust all opportunities” to achieve targets and brand loyalty for the client
• A natural ability to drive sales
• Professional and emotionally resilient.
• Good attention to detail
• Excellent multi tasker
• Aims to surprise and delight on every customer interaction
• Experience in a previous customer service or sales roles (E);
• Excellent communication and motivational skills, ability to multitask and work independently (E);
• Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);
• Excellent understanding of call centre practices, KPIs etc. (P)