Mandarin Speaking Reservation, Ticketing & Sales Support Agent
To introduce and connect tourism and aviation products to local markets and provide people with a deeper understanding of foreign cultures, destinations and ways on how to get there. In addition, this commitment helps to bring people to the world by creating brand awareness and arising the wish to travel to foreign spots, to take advantage of the best airline services and help clients generate more travel volume.
To provide reservation sales, ticketing and reporting services for the airline client represented by the Company.
Taking reservations calls from both direct passengers and trade partners
Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD’s (auto & manual fare-build)
Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
Daily & monthly airline sales reports and reconciliation
Providing excellent customer service both on the telephone and face-to-face
Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
Liaising with Airlines’ local management and head office
Minimum two years’ experience in an airline reservations and ticketing role
Strong Reservations, Fares & E-Ticketing experience in Amadeus