Title: Online Customer Service Language required: Italian Location: London Sector: E-Commerce Salary: up to £27,000
This is one of the fastest-growing companies in the E-Commerce sector with a portfolio of products ranging across appliances, health and beauty, and sports. Due to their ever-expanding customer base from all around the world, they are now looking for top-notch customer service people, to take care of inquiries coming from international customers through Chat & Email.
* Answer queries from customers regarding delivery, product questions, refunds, returns, invoices, complaints, etc; * Responding to customer feedback; * Constant communication with other teams to troubleshoot product issues; * Assist with building new templates for quicker response of most common questions; * Help with the introduction of new tools and processes.
* Customer Service Experience * Great verbal and written communication * Native level of Italian