Job Type: Permanent (full-time). Location: Central London. Start date: As soon as possible. Salary: From £23,000 – £27,000 depending on experience + bonus and benefits.
We are looking for a passionate, motivated and resourceful bilingual Hungarian and English speaker with solid experience in Customer Service, with an interest in the hospitality or travel industry. Our client is a leading luxury client services provider based in Central London.
In this role, you will use your passion and expertise to help clients to get the most from the service provided and will use your research and communication skills to provide personalized solutions to the existing clients. Within others, your main responsibilities will be:
– Proactively deliver an exceptional customer service to a wide network of high-profile clients within the agreed deadlines. – Establish clear, detailed and thorough client briefs. – Researching the best options to meet and exceed the requirements of the clients. – Offering tailored lifestyle suggestions to your members to maximise the value they get from the service. – Ensure clients’ expectations are managed within the agreed deadlines. – Always go above and beyond client requests. – Ensuring ongoing client satisfaction by managing client expectations and resolving complaints.
Skills and experience required:
– Fluent in Hungarian and English. – Strong customer service experience, ideally with previous exposure to Middle East clients. Background in Hospitality, Hotels or Luxury Retail is desirable. – Excellent communication and interpersonal skills. – Excellent time management skills with the ability to multi-task in a busy and dynamic work environment. – Proactive and resourceful approach. – Proficiency with Microsoft Office package. – Passion for high standard service delivery.