Title: German speaking Customer Service – eCommerce
Salary: 24-27000 GBP + fantastic benefits
Location: West London (hybrid role)
Industry: Retail / Gifts
Brilliant opportunity to join a well-established, fast-growing, and leading company within its sector as a Sales Administrator. We are looking for a French speaker to join the International Customer Service team.
Amongst other, your responsibilities will be:
Answering all incoming phone calls as part of the general sales team, including from UK customers, and directing calls to other team members where relevant
Calling customers about orders and back orders
Emailing customers with order queries
Taking orders over the phone and providing product information
Inputting and updating orders on the system, checking stock availability
Answering customer queries and complaints, passing them on where necessary
Liaising with the Logistics Team to ensure orders are packed/delivered correctly and on time
Sending parcels, catalogues and samples from the office via courier and post
Any other administrative tasks to support the smooth running of the office.
Skills required for this role:
Fluency in written and spoken German and English
Understanding and some experience of working in a sales or customer service environment
Friendly and confident telephone manner, with strong and clear communication skills
Excellent attention to detail and ability to work accurately
Personable and approachable personality
Organised with good time management
Microsoft Office skills (Word, Excel) are essential
SAP experience is preferred, although not essential.