GERMAN speaking Customer Support Specialist
Title: GERMAN speaking Customer Support Specialist
Sector Cars and automotive dealership support
Language required: Fluent GERMAN
Salary : £25,000 + excellent benefits
Location: Reading office based initially, after full training possibility of role being hybrid
The company: American designer, manufacturer and marketer of high-end equipment. This company supplies tools to heavy industry such as automotive, marine, and aviation. They “think outside the box” to invent new ways to make equipment better and more efficient and the office environment is therefore quite creative and has an innovative “feel”. You will get full training on all the products that you will be dealing with in order to provide the best-in-class in terms of support to clients
The role: Providing excellent customer service for all product lines
Duties
- Handling client queries to provide assistance on the client’s products and services
- Ensuring all client account records are kept up to date
- Deliver training to high value clients
- Liaise with other departments to ensure that all client issues are resolved according to company policy
Requirements
- Ability to communicate effectively and professionally and build relationships at all levels from dealers to client senior management
- Good problem-solving skills, ability to generate possible solutions
- Ability to work in high pressure team environment
- Able to work on own initiative
- Experience of working within a customer service role
Job Overview
Customer Service & Call Centre
Reading, Berkshire
Up to £25000 per annum