French Customer Support Advisor
Job title: Customer Sales Advisor
Start: September 2021
Location: Southwest London (Office based)
Salary: £22,000 – £24,000 (Depending on experience)
Contract: Full time Contract
We are seeking a friendly, goal and client orientated French speaking customer sales advisor for a fast-paced hair and beauty company. The Customer Sales team (CSA) are responsible for ensuring that customer’s relations and experiences with our company are upheld to the standards that we have worked many years to achieve. As the voice of the company, the CSA will be the primary contact point for incoming telephone calls in addition to providing an effective and consistent service when dealing with customer orders. The CSA team will spend on average 80% of their day processing orders received from customers and addressing any problems that may arise.
Main Responsibilities & Duties:
- Answering the telephone – dealing with customer queries or directing calls to the relevant person/department.
- Inputting orders and sending the pro-forma invoices to the customers for confirmation
- Liaising with Accounts team & Warehouse to ensure orders are processed as quickly as possible with the least amount of delay operating a first-ordered-first-picked basis.
- Clerical duties.
- Inputting orders received via fax, email or via the Sales Advisors.
- Sending Pro-forma invoices informing customers of the estimated cost of the order and any items out of stock, therefore offering alternative items to ensure maximum sales are made with every
- Liaising with Accounts Team to discuss payment terms and overdue payments that may delay the
- Liaising with Warehouse Team where necessary to prioritise orders that require fast
- Liaising with Sales Team rep responsible for corresponding customer account to keep up to date with special prices, promos, and incoming
- Update customer information in databases
- Handle sales calls to promote new products and promotions.
- Price enquiries. CSA members must make sure the correct information is given – if in doubt, liaise with Sales
- Picking or input errors on an invoice or short delivered
- Enquiries from new businesses who wish to begin ordering – explaining ordering procedure, sending out New Account Form, Catalogue, and any other relevant
Requirements
- Fluency in French to mother tongue standard (written and spoken).
- Fluency in English to a professional level.
- Previous customer service experience, this could be in a retail, hospitality, or an office-based role.
- Good knowledge of Microsoft tools such as Outlook, Word, Excel, PowerPoint
- Knowledge of Oracle NetSuite or other customer service CRMs highly desirable but not essential.
- Excellent verbal and written communication skills.
- You must possess problem solving skills and be able to put customers first.
- Have an interest/passion for care and beauty products.
Job Overview
Customer Service & Call Centre
South West London, London
£22000 - £24000 per annum